Return to Help Index
|Pricing and Billing|
|Do I have to pay sales tax?|
|You only have to pay sales tax if you are located in the same state as our warehouse.|
|I have a question on my charges.|
|Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.|
|I need a copy of my receipt/invoice.|
|Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.|
|When will my credit appear on my account?|
|Credits usually take 7-10 business days from the time we receive your item(s).|
|When will my credit card be charged?|
|Your credit card will be charged upon placing your order. We make every effort to maintain the items we sell in stock.
If for some reason an item is out of stock, we will notify you with 24 business hours with an approximate ETA for backorder.
Otherwise, charges are promptly refunded upon requests during our business hours Monday-Friday 9-5pm eastern standard time.